Safaricom on Monday, March 16, announced that it had waived fees for Mpesa transactions below Ksh1,000.
The mobile service provider announced that it had to chalk off the fee for a period of 90 days.
Safaricom CEO Michael Joseph stated that the latest move was in accordance with the directive by President Uhuru Kenyatta to explore ways of deepening mobile money usage to reduce the risk of spreading the virus through the physical handling of cash.
Previously, one would need an extra 15 shillings to send money above 100 shillings to another person. Safaricom charged 11 shillings to send 100 shillings and below. The newly announced move will allow customers across the country to send money and receive amount below 1000 shillings for free.
The move will also mean a great deal to businesses which do not have till numbers such as road side kiosks as citizens are trying to combat the spread of coronavirus through reduction in cases of handling hard cash. Customers will now be able to buy goods which costs less such as kales and other food products and pay directly via MPESA at no cost.
Safaricom has also indicated that CBK has approved the increase of daily MPESA transaction limits from the current 70,000 shillings to 150,000 shillings. The new move will also see Kenyans transact up to 300,000 shillings up from 140,000 shillings. They will also be able to hold up to 300,000 shillings in their MPESA wallets.
Safaricom has also stated that it is working hand in hand with the government and the emergency response team in providing a toll free line that will be operational 24 hours a day. All calls to the toll free line 719 is free and other service providers have also been interconnected to ensure that their customers access the service at no cost.